FAQ

Deposits

  • The deposit option allows you to pay 50% of the total order price at checkout to reserve your production slot. The remaining 50% will be invoiced once your figure enters the painting stage. Painting and final completion will continue once the remaining balance has been paid.

  • No. The deposit option only splits the payment into two parts. The total product price remains unchanged.

  • The remaining 50% becomes due once your figure is ready to enter the painting stage. We will contact you with a payment request at that time.

  • Your order may be paused until the remaining balance has been paid. If the balance is not paid after a reminder, the order may be cancelled according to our Terms & Conditions.

  • Yes. You can choose either Full Payment or the Deposit option before checkout.We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Yes. Once the deposit payment has been completed, your order is placed into our production queue and your slot is reserved.Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

US Shipping information

  • Yes. We continue to ship to customers throughout the United States. Please note that due to recent U.S. customs regulations, your shipment may be subject to import duties, tariffs, taxes, and customs processing fees. These charges are determined by U.S. Customs and are the responsibility of the buyer.

  • As of August 29, 2025, the U.S. government has introduced new customs regulations. All shipments arriving from the Netherlands are now subject to import duties and taxes, regardless of the order value.

  • Prices on our website include applicable Dutch VAT where required. Import duties, tariffs, customs fees, taxes, and brokerage charges imposed by your country's customs authorities are not included in the purchase or shipping price and are the responsibility of the buyer.

    These charges are determined by your country's customs authorities and cannot be calculated or collected by Emberforge Studios before shipment.

  • DHL Express typically delivers within 3–7 business days after dispatch, depending on your location.

Shopping information

  • A high-quality, detailed figure printed in 16K resolution with resin. (see product images for reference)

    You can also select a fully handpainted version of your choice! See "Painting Information" for more.

  • We carefully remove supports and sand the figure roughly before shipping. You might need to do some light sanding in additional areas.

    All figures come fully UV-cured so they're safe to handle.

  • Absolutely! We're excited to help bring your custom projects to life. We offer a comprehensive range of commission services, including:

    3D Printing of Existing Models: If you already have an STL file for a figure or model you'd like to have printed, we can certainly print it for you.

    3D printing of Custom armor/cosplay: Have a unique idea for an armor set or need a prop made? We can print it for you. Commissions, like our other prints, can arrive unpainted or painted.

    Painting Commissions: If you have a model you'd like professionally painted (whether it's one we print for you or one you send to us), our artists can provide custom painting services to meet your special requests.

    Important Consideration for 3D Sculpting:

    Please keep in mind that creating a custom 3D sculpt from scratch is a highly skilled and time-intensive endeavor. Professional 3D sculpting can be a full-time commitment for an artist and may take up to a month or even longer to complete, depending on the complexity and detail involved. Consequently, the cost for a custom 3D sculpt can range up to approximately €2000. We believe in transparency and want to ensure you have a clear understanding of the potential investment involved in bespoke digital artistry.

    We're passionate about helping you create unique and personalized pieces. Please don't hesitate to reach out to discuss your specific commission ideas!

  • You can see the current stage of your order in your account. Alternatively we will email you on the status of your order as it makes its way through our production stages (Ordered, Processing, Printing, Painting, Shipped)

  • Orders are processed on a first come first serve basis. Since we are a small team, all of our orders go into the same queue. While we try to ensure orders are finished in a timely manner(1-2 weeks for statues, TBD based on commission), if we must process a lot of orders, expect to see delays.

  • Once production is underway, you can check your order status in your account to see if your order is still eligible for cancellation.

    Order Status: Queued

    You may cancel your order via email or Discord. In most cases, a full refund will be issued; however, a 10% processing fee may be deducted to cover payment processing costs.Order Status: Printing

    Your order entered production. A cancellation is still possible, but we keep a 30% re-stock fee of the purchase price.

    Order Status: Painting

    Your order entered painting production. A cancellation is still possible, but we keep a 60% re-stock fee of the purchase price.

    Order Status: Dispatched / Sent

    Your order can't be cancelled anymore, it's been dispatched.

  • Shipping costs are calculated automatic during checkout.

  • No. Any import taxes, duties, or customs fees that might be required by your country are your responsibility as the buyer.

    Always keep an eye on your tracking so you do not miss any important notifications.

  • Unfortunately, no. For legal and insurance reasons, we must declare the correct value of the item on all shipping documents. Given the significant time and effort invested in each piece, accurately declaring the value is crucial for ensuring proper compensation can be claimed (protecting both you and us) should any issues arise during transit.

  • Every shipment is sent with full tracking and insurance to safeguard both buyer and seller. Although issues like loss or damage are rare, they can occur. Please monitor your tracking details for updates. If your package arrives with visible damage or looks like it has been tampered with, be sure to take photos and document everything thoroughly. This will help ensure a smooth process for any potential insurance claim. In case of damages we sent replacements free of charge.

Order & Cancellations

Returns

  • If you are a consumer purchasing from within the EU or UK, you have the legal right to withdraw from this contract within 14 days without giving any reason.

    The withdrawal period starts on the day you (or a third party indicated by you, other than the carrier) receive the goods.To exercise your right, you must notify us clearly (e.g. by email or post) before the withdrawal period expires. You may use the standard withdrawal form provided by law, but this is not mandatory.

    If you withdraw, we will refund all payments received from you, including the cost of standard delivery (but not additional costs for express/alternative shipping), within 14 days of receiving your returned goods or of you providing proof of return, whichever comes first.

    Refunds will be made using the same payment method you used for the order, unless you agree otherwise. No fees will be charged for the refund.

    You must return the goods to us without undue delay and in any event within 14 days from the day you notify us of withdrawal. You will bear the direct cost of returning the goods unless we state otherwise.

    You may handle the goods only as necessary to establish their nature, characteristics, and functioning. Any diminished value resulting from handling beyond this may be deducted from your refund.

  • Yes. The right of withdrawal does not apply to:

    • Goods made to your specifications or clearly personalized

    • Digital content (downloads/streaming) if you agreed to immediate supply and acknowledged that you lose your right of withdrawal once supply has begun

  • If your item arrives defective or damaged, please contact us within 3 days of delivery with details and photographs. Where the product is confirmed defective, you are entitled to a repair, replacement, or refund, in accordance with consumer protection laws.

Painting Information

  • We create each one specifically upon request. Because we do not want to limit your ability to make an order with us, painted options are always available.

    Commissions and custom prints, meanwhile, have their own form you can submit to us should you choose to make a custom request. Should you like one of these, fill out the form here.

    This sometimes leads to uncertain delivery times, but we appreciate your constant understanding for it!

  • Once your order starts the painting step you'll be notified and asked how and if you want to receive bi-weekly (twice a week) image updates on your order.

  • Assembly depends on the statue's size. Smaller models generally arrive mostly put together, though sometimes small parts are packed separately for safety during shipping.

    These parts are designed to easily slot into place (using magnets, small rods, or shaped pegs) without needing glue. However, you can use glue for extra sturdiness if you prefer.

    Larger statues (60cm Scale or above) will feature more extensive use of magnets and are very easy to assemble.

  • Our inhouse painters are always posting their progress on her Instagram page here:

    https://www.instagram.com/sgcreations

    You might even catch a glimpse of your order here!

    You can also join our TikTok community for easier communications

  • Item descriptionPlease always be very clear about any special requests from the beginning. You can always message us!

    We are generally willing to consider making small adjustments to the finished piece if necessary.

    However, please remember that because these are custom-commissioned artworks, we cannot offer refunds once work on your project has finished.

  • 1. Miniatures
    Start with our resin figures. They're the best. We don't say so, our customers do!

    2. Acrylic Paints

    Use paints made for miniatures — they’re thinner and more pigment-rich than craft paints.Recommended brands:

    • Citadel (Games Workshop)

    • Vallejo

    • Army PainterStart with basic colors: black, white, red, blue, yellow, brown, silver, and a flesh tone.

    3. Brushes

    Get a few good-quality synthetic or sable brushes:

    • Detail brush (size 00 or 0)

    • Standard brush (size 1 or 2)

    • Drybrush (flat or round, stiff bristles)Don’t overspend early — you can upgrade later.

    4. Primer

    Essential for paint to stick properly. Use spray primer or brush-on primer in white, black, or grey.

    • White – for bright, vibrant colors

    • Black – for darker, grittier tones

    • Grey – a safe middle ground

    5. Water Pot & Paper Towels

    Rinse your brushes regularly and dry them gently to preserve shape.

    6. Palette

    Use a wet palette to keep paints from drying too fast (easy DIY: wet sponge + parchment paper in a shallow container).

    7. Lighting

    Use a desk lamp with daylight (cool white) bulbs for accurate color perception.

    8. Sealer/Varnish

    Once painted, protect your minis with a matte spray varnish (e.g., Testors Dullcote or Army Painter Anti-Shine).

    Optional (But Useful)

    • Hobby Knife & Clippers – for cleaning and assembling models

    • Super Glue or Plastic Cement – for assembling multipart minis.

    •Magnifying Glass or Headband Magnifier – for tiny details.

    • Miniature Holder – or use a wine cork or bottle cap with blu-tack for stability while painting.

    Tips for Getting Started

    • Thin your paints slightly with water – multiple thin coats are better than one thick one.

    • Start simple – prime, base colors, a wash for shading, then drybrush for highlights.

    • Practice on cheaper minis first before painting your favorite characters.

    • Take breaks and have fun – improvement comes with time and patience.

Safety Information

  • • Warning: This product contains small parts and is not suitable for children under 14 years old. Keep out of reach of young children. Adult supervision is required during assembly.

    • Choking Hazard: Small parts can be a choking hazard. Never put figures or parts in your mouth.

    • Sharp Points & Edges: Handle with care. Some figures may have points or edges. If a part breaks, discard it carefully to avoid injury from sharp edges.

    • Material Information: This figure is 3D printed using Standard Photopolymer Resin. The cured resin is completely non-toxic and safe to touch. However, if you're sanding your parts, use a mask to avoid inhaling epoxy dust.

    • Assembly: Do not force parts together. If using glue, ensure it is appropriate for the materials and use in a well-ventilated area.

    • Paint & Finishing: This figure is unpainted. If you choose to paint it, use non-toxic paints and sealants. However, it is not intended for chewing or ingestion.

    • Care & Storage: Store figures in a cool, dry place away from direct sunlight and extreme temperatures. Avoid rough play or dropping, as this can cause breakage. Dust gently with a soft cloth.

    • Disclaimer: SGCreations is not responsible for any injuries or damages caused by improper use, assembly, or handling of this product.

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